Visitor
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2 Messages
Tampered sensor after switching batteries
Hello,
I'm getting a 'tampered' notice on one of my motion sensors after switching the batteries. I have been unable to figure out how to fix the problem and in the meantime, it seems the sensor is not operational. How can I fix this?
XfinityJustinC
Official Employee
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1.8K Messages
21 hours ago
Hello, @user_9tzt1o thank you for reaching out over Xfinity Forums. With being new to the fourm I completely understand if you're not familiar with the reply process, this is a community forum so all posts might not receive employee support. Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
I do want to ensure you're able to get the sensor working again, and I found this helpful document on our website that has more information on fixing sensor errors if you're still experiencing issues with getting the sensor operational again:
- Have you happened to review this document: https://www.xfinity.com/support/articles/fix-communication-failure-sensor
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