Tampered sensor after switching batteries

Hello,

I'm getting a 'tampered' notice on one of my motion sensors after switching the batteries. I have been unable to figure out how to fix the problem and in the meantime, it seems the sensor is not operational. How can I fix this?

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XfinityJustinC

Official Employee

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1.9K Messages

18 days ago

Hello, @user_9tzt1o thank you for reaching out over Xfinity Forums. With being new to the fourm I completely understand if you're not familiar with the reply process, this is a community forum so all posts might not receive employee support. Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

I do want to ensure you're able to get the sensor working again, and I found this helpful document on our website that has more information on fixing sensor errors if you're still experiencing issues with getting the sensor operational again:

- Have you happened to review this document: https://www.xfinity.com/support/articles/fix-communication-failure-sensor

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user_9tzt1o

Visitor

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2 Messages

My deepest apologies, I was unaware of this process, but please understand that upon looking for this issue in Google, all top results point towards threads in this forum where the official response offered by Xfinity representatives is to contact support directly via direct messaging. Consequently, I assumed that it was fine to do the same.

I appreciate the response though. I did see the document at https://www.xfinity.com/support/articles/fix-communication-failure-sensor, but unfortunately the steps outlined there were ineffective in my case.

Luckily, after tinkering with the control panel for a bit, I was eventually able to figure it out. The solution turned out to be quite simple:

- Go to "Settings"

- "Sensors and Zones"

- "Repair Sensors/Zones"

The control panel then solved the issue automatically. Hopefully this might be useful for other customers experiencing the same issue.

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18 days ago

XfinityMartyR

Official Employee

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2.8K Messages

user_9tzt1o Thank you for the update! I'm glad you were able to reach a resolution, and thank you for letting the Community know how it was resolved!

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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18 days ago

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user_9tzt1o

Tampered sensor after switching batteries

XfinityJustinC

user_9tzt1o

XfinityMartyR

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