Skip to main content
bluebrid
1st Topic

Visitor

 • 

1 Message

Saturday, March 7th, 2026 10:45 PM

Switch and Remove Temporary Cable

Hey, I signed up with Xfinity two months ago, and they set up my connection with a temporary line running across my front yard. About a month ago, after the utility lines were marked, I saw an Xfinity crew come and finish laying an underground line to my house. I was told Xfinity would schedule someone to come back and switch out the temporary line and remove it. It's been about a month now, and no one has shown up. How do I get this sorted out? I really don't like that orange cable running above ground.

Question

 • 

Updated 

9 hours ago

10

2

0

Oldest First
Selected Oldest First
EG

Expert

 • 

116.5K Messages

9 hours ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

0

0

XfinityCliff

Official Employee

 • 

42 Messages

9 hours ago

Hello @bluebrid and thank you for reaching out on our Xfinity Community forums!  

@EG Thanks for bringing this to our attention! ❤️

@bluebrid We would be happy to check into this for you and ensure this gets addressed for you.😀

To do so we invite you to send us a direct message using the helpful instructions which I will post below.  Please include your service address and full name in the message.  Once we locate your account and get you verified, we can assist with next steps! 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…


1

EG

Expert

 • 

116.5K Messages

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Like

Reply

9 hours ago

0

forum icon

New to the Community?

Start Here