U

Visitor

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1 Message

Wednesday, September 21st, 2022 2:09 PM

Closed

Security hub keeps beeping

After I open or close a door the security hub keep making a double beep sound for at least 10-15 mins.  All sensor batteries are good and nothing is open.  It just started doing this a few days ago - so something has changed.

Visitor

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1 Message

2 years ago

Same in NJ.  I ran a connectivity test from the TouchScreen and it tells me it's not connecting to WiFi or cellular. Other than that, no indication of something wrong.

Visitor

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3 Messages

@user_1c9005​ 

The lack of connectivity is as wrong as it gets. Because if something or someone triggers the alarm the company will not be notified. 

Visitor

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2 Messages

2 years ago

Same! It’s driving me nutsssss

Visitor

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2 Messages

2 years ago

Same thing here in NM. Very annoying. I hope they fix it soon.

Visitor

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2 Messages

2 years ago

Here too - driving me bananas 

Official Employee

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232 Messages

Hello, @user_0d7542. Are you still having issues, or have they been resolved since you posted?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

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6 Messages

2 years ago

Same issue here. Internet down today, beeping started and home app dead. Definately on the comcast side. Perhaos an software upgrade push gone bad?

Visitor

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2 Messages

2 years ago

Beeping emitting from the home security monitor. No battery issues and everything seems okay otherwise. Just the constant beep every minute or so. I was told it was a system maintenance issue that would be resolved in a few hours. That was 7 hours ago. I would like to know the status, but cannot connect with anyone from the xfinity home security department.

Visitor

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1 Message

2 years ago

The double beeps started today 11/9 for us as well.  Luckily not every minute... but approx. every hour.  I agree seems to be some technical / software issue, given the app is down.  Hopefully this get rectified soon.  Also to clarify, no error message, no messages at all displayed on security screen.  

(edited)

New Problem Solver

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452 Messages

I hope you're having an amazing day and ready for the weekend @user_793179. Are you still having an issue with the application and beeping for the home security services? Please let us know and we will be happy to help look into this for you. 

I no longer work for Comcast.

New Poster

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5 Messages

2 years ago

Here’s what I am noticing. The communication between Xfinity and our hubs is severed. That’s why your app isn’t working. The hub and the app share a “homing beacon”. Until that’s fixed, I feel that’s when this sh** will stop. I haven’t heard any update from Xfinity on this though. Most of the agents are purely guessing because they have no clue why. 

Problem Solver

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785 Messages

@R33KON Thank you for reaching out and bringing this to our attention. I can understand how that would be truly frustrating. On the Hub, are there any notifications or errors displaying? 

 

I no longer work for Comcast.

Visitor

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6 Messages

2 years ago

Outage here in TN also. I thought it was my app so I even deleted and reinstalled it - still not working. I haven’t noticed any beeping because the volume was down on our “hub”. 

Visitor

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2 Messages

2 years ago

My wife is blaming me for the relentless beeping!lol

Visitor

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3 Messages

2 years ago

We are having the same issue in PA. Makes us wonder if the system is providing protection. Annoying.  Comcast should communicate status to all customers along with plan to resolve. At the very least they should reverse whatever central system changes were made in the past 24 hours. 

Visitor

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2 Messages

2 years ago

The xfinity rep told me she is having the same issue at her house…..transferred me over to support to help it stop beeping and finally hung up after 33 min on hold

New Poster

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23 Messages

2 years ago

Mine has been double beeping off and on all day.  Can't connect via the phone app.  

Fix this soon!

Visitor

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3 Messages

2 years ago

It finally stopped beeping!  Let’s hope it’s fixed now. 

Official Employee

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2.7K Messages

Greetings, @user_9d59da and thread. I apologize that the system has been beeping. That would drive me crazy to listen to as well and not something we want happening. I am glad that it stopped yesterday. Have you had any issues today today? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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23 Messages

2 years ago

Mine just double beeped again.  About once an hour.

App still can't connect

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