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user_2dd439
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Wednesday, September 21st, 2022 2:09 PM

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Security hub keeps beeping

After I open or close a door the security hub keep making a double beep sound for at least 10-15 mins.  All sensor batteries are good and nothing is open.  It just started doing this a few days ago - so something has changed.

Question

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Updated 

2 years ago

7.5K

73

user_6536ee

Visitor

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1 Message

3 years ago

Yup, me too. Makin me nuts.

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CCChelseaA

Problem Solver

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637 Messages

@user_6536ee We can certainly understand! The good news is, at this point in time, we are recognizing that everything should be back up and running business as usual! Please let us know if that is not the case! 

I no longer work for Comcast.

2 years ago

0

R33KON

New Poster

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5 Messages

3 years ago

Same here. Just started this morning

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BigHairBall

Visitor

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2 Messages

3 years ago

Same here!  Is there a way to turn off the beeping?   

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user_25850b

Visitor

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1 Message

3 years ago

Same problem starting this am…around 9 cst. Double beep each minute with no notifications and all good signals wifi and cellular. Need a solution!

1

CCJennifer

Problem Solver

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743 Messages

@user_25850b We're happy to look into this for you. Could you please send our team a direct message with your full name and full address?

 

 "Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

 

  • Click "Sign In" if necessary

 

 

  • Click the "New message" (pencil and paper) icon

 

  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

I no longer work for Comcast.

2 years ago

0

BigHairBall

Visitor

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2 Messages

3 years ago

I’m experiencing the same annoying beeping & I can’t figure out how to silence it.   Is there anyway to turn it off without unplugging it?  

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CCShaina

Problem Solver

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393 Messages

@BigHairBall Hello and thank you for bringing this concern regarding this sound from your Xfinity Home system to our attention here at the Community Forums. Customers may have heard a double beep coming from their Touchscreen Controller as part of a known issue affecting Xfinity Home Services that has since been resolved. 

Are you still continuing to experience the beeps at this time?

I no longer work for Comcast.

2 years ago

0

user_9d59da

Visitor

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3 Messages

3 years ago

Same problem. I tried unplugging it, then arming & disarming. Still beeping. 

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user_b01b53

Visitor

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1 Message

3 years ago

I have the same problem. I am in SWFL and the xfinity chat rep told me it was due to the hurricane we had, but it just started this morning. All my services work and show strong signal strength. She told me “This is due to some
possible congestion of signals flowing in
one of the poles within the area. We
already sent our Engineering team out and
they are working on this.”

I don’t buy it. Can anyone explain why my touch screen would beep, when all diagnostics show everything is working fine, due to signal congestion outside?

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user_98a340

Visitor

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3 Messages

@user_b01b53​ I am in Colorado not SWFL. That explanation seems pretty sketchy

3 years ago

0

XfinityBillie

Official Employee

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3.3K Messages

@user_98a340 I'm sorry to hear that you're experiencing issues with your Xfinity Home Touchscreen. I would love to look into this further. Please send us a DM with your full name and address to Xfinity Support. 


To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
 Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

CCChristopher

Problem Solver

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577 Messages

@user_b01b53 You can sometimes get the beeping notifying you that the security hub/touchscreen has lost connectivity, even if your Wi-Fi signal strength appears strong, so if we are experiencing signal or service concerns in the area that we are working on, that may indeed be what is going on. Are you seeing any error messages or alerts onscreen in conjunction with the beeping you are continuing to hear? -Christopher

I no longer work for Comcast. 

2 years ago

0

TVWatcherGuy

Visitor

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1 Message

3 years ago

Same here - all sensors clear and no issues reported.

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user_fb14e9

Visitor

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2 Messages

3 years ago

Same here. Started this morning. Beeps about once a minute. Xfinity was working in our neighborhood yesterday--I wonder if something went wrong.

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user_2b7135

Visitor

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1 Message

3 years ago

Same issue here...  looking for an answer

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CCXavier

Official Employee

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695 Messages

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_0ca7e7

Visitor

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1 Message

3 years ago

Same issue here. I'm in NJ. No errors on the display, doors/windows secured. Rebooted my system, plugged/unplugged. Still beeping.

1

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CCJodie

Problem Solver

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1.3K Messages

@user_0ca7e7 Hi there! This is a known issue on our end. Is there still beeping going on? 

I no longer work for Comcast.

2 years ago

user_43592d

Visitor

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1 Message

3 years ago

This is also happening to me. It started this morning. Every 5-10 minutes it does the same double beep it makes if the touch screen comes unplugged. I also tried putting it into a different plug socket, rebooting the screen, etc. and nothing. There's no alerts, and none of the batteries in my actual devices (camera, etc.) are low. I live in WV. Also, my touchscreen is in the same room as my router, less than 4 feet away, so there's no way it's cause by signal interference. 

(edited)

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user_786a64

Visitor

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1 Message

3 years ago

Same thing...two beeps every one-minute interval. No error messages. Obviously with all these reports coming in there's an issue...it's called Xfinity!!  I also notice if I try to connect from my phone or PC to the home alarm system I just get a circling icon and "connecting" but nothing ever happens. Seattle, WA

(edited)

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user_c2492e

Visitor

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1 Message

@user_786a64​ Same, and I am also in the Seattle area. It's been going on all afternoon.

3 years ago

0

user_72430b

Visitor

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1 Message

3 years ago

Same here. Mine is less frequent... Maybe every 20-30 minutes or so I get a double beep notification. Basically, the sound when a door is open/shut. However, there are no issue notifications, no doors open or closed, everything shut AND I even checked the history of when the last door had opened and it was not for 10 minutes. So the beeps are just, what seems to be, totally random. Need a fix. Super annoying. Keeps scaring me cause I'm alone lol!

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user_269c11

Visitor

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1 Message

3 years ago

Same, in Connecticut 

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CCTimothyA

Problem Solver

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785 Messages

@user_269c11 Thank you for letting us know. Are you still having the issue with the Hub? 

 

I no longer work for Comcast.

2 years ago

0

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