replace battery warning not resetting

Everything is normal except the flags are still set.  This did not happen when I have changed batteries before.  The only difference I can think of is this time I had the batteries out of the pack and ready to put the new one in.  The sensor was sans battery for much less time.

Thanks for the update. If the sensors are functioning normally and showing a good battery level, the alert may not have cleared properly. Is the warning appearing on the touchscreen, in the app, or both, and how long has it been since the batteries were replaced?

I replaced the batteries two days ago.  Doors have been opened and closed several times.  Flag shows on both the base station and the app.

We would be happy to take a look at the sensor issue on our end. Can you please send us a direct message with your full name and your full address? 

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