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Friday, June 7th, 2024 4:41 PM

Remove notifications on home security

I replaced batteries on both a door and the keypad. Still getting notifications of low battery and keypad tampered with. 

How do I remove notifications?

thanks, Linda

Official Employee

 • 

1.1K Messages

2 months ago

Hello @user_wl9fjs, thank you for taking the time to reach out on social media.  I understand your concern with the notifications, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

 

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

3 Messages

I sent a DM following  the instructions and received no answer. 

Official Employee

 • 

1.9K Messages

 

user_wl9fjs We did respond to your message. Can you check your inbox? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

2 days ago

I have a similar issue. I don’t see where she posted the instructions on how to fix the issue. 

3 Messages

They did. The secret is to wait 5 minutes between removing the old battery and putting the new one in. It cleared my notifications and everything is working as it should. 

Linda

Official Employee

 • 

2.4K Messages

@user_3c5e06 It looks like @user_wl9fjs provided the steps to resolve this. Have you tried their suggestion?

 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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