Hey there, user_w9vdu1! Thanks for reaching out to us with your remote control issue. I understand how important it is to be able to use your remote properly to enjoy your television watching. Have you tried factory resetting your remote as well? You can learn more how to factory reset at XFINITY Remote Programming. Let us know if this helps!
XfinityNatalie
Official Employee
•
1.1K Messages
2 days ago
Hey there, user_w9vdu1! Thanks for reaching out to us with your remote control issue. I understand how important it is to be able to use your remote properly to enjoy your television watching. Have you tried factory resetting your remote as well? You can learn more how to factory reset at XFINITY Remote Programming. Let us know if this helps!
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