IndyWaggs's profile

Frequent Visitor

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20 Messages

Sun, Feb 27, 2022 3:32 PM

Closed

Order of cameras on Touchscreen vs. App

This may seem like a dumb question, but in the XfinityHome app, my cameras are listed in alphabetical order, my driveway being first which is the one I look at most. On the touchscreen, they are listed in order of installation. I can’t find a way to rearrange the order. Sure, I can pull up my driveway camera, but after 15 minutes it defaults to the first camera installed which was my patio cam. Just trying to figure out a way to list them in a specific order. Hope that makes sense.

Official Employee

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649 Messages

7 m ago

Hi there @IndyWaggs!  Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum.  We are so glad to hear from you and are ready to assist in any way with your Xfinity Home concerns.  No worries!  You have reached out to a team of experts and we are here to answer any question you have.  Here, we don't believe in "dumb" questions, only answers to ensure you have the best experience with your service.  So that we can take a closer look at this for you, can you please shoot us over a private message with your full name and complete service address?  That way we can get this ball rolling for you.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://comca.st/3vyPQNc 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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