Visitor
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1 Message
No play back
Cameras will not play back 99% of the time I pay way too much for this not to be able to see what my camera is
Visitor
•
1 Message
Cameras will not play back 99% of the time I pay way too much for this not to be able to see what my camera is
XfinityCliff
Official Employee
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713 Messages
12 hours ago
Hello @user_re58yt, and thank you for reaching out on our Xfinity Community forums with your concerns.
I can definitely understand how frustrating it would be to have cameras specifically so you can review what's happening around your home, only to have the playback fail when you need it.
To help us narrow down what's causing this, are you able to view the cameras live without any issues, and does the problem only occur when trying to watch previously recorded video? Is this happening with all of your cameras or only certain ones? Also, when you try to play a recording, do you receive an error message, does the video continuously load, or does something else happen?
Those details will help us determine the best next troubleshooting steps.
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