Kcam213's profile

Visitor

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2 Messages

Saturday, March 9th, 2024 8:23 PM

New to door bell camera

I get notification of activity from my doorbell video, but I can’t click on the still picture or a recording of the event. When I click on the camera, it just shows the live camera which at that point there’s no one there

Does the camera take pictures when someone uses the doorbell?

Official Employee

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864 Messages

1 month ago

HI @Kcam213 Thank you for reaching out on the Xfinity Community Forums. If you subscribe to 24/7 recording you will want to make sure the feature is turned on in the settings. Here is some information on 24/7 recording 24/7 Video Recording FAQs. Please Check out Xfinity Camera and Video Doorbell troubleshooting for more information regarding the doorbell product. 

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