Kcam213's profile



2 Messages

Saturday, March 9th, 2024 8:23 PM

New to door bell camera

I get notification of activity from my doorbell video, but I can’t click on the still picture or a recording of the event. When I click on the camera, it just shows the live camera which at that point there’s no one there

Does the camera take pictures when someone uses the doorbell?

Official Employee


864 Messages

1 month ago

HI @Kcam213 Thank you for reaching out on the Xfinity Community Forums. If you subscribe to 24/7 recording you will want to make sure the feature is turned on in the settings. Here is some information on 24/7 recording 24/7 Video Recording FAQs. Please Check out Xfinity Camera and Video Doorbell troubleshooting for more information regarding the doorbell product. 

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