I received a bad camara

I received a Bad camera through the mail this month September 19th 2024 the store told me they can't replace it I gotta call Xfinity over the phone for a replacement and they tell me they can't replace it I gotta go to the store so there running me around in circles with no help on how to get a refund or a replacement for my new camera o received broken it's on them not me it's bs how they treat people it should of been a simple replacement but they have turned this into a nightmare thanks xfinity