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Tuesday, September 24th, 2024 3:01 AM

I received a bad camara

I received a Bad camera through the mail this month September 19th 2024 the store told me they can't replace it I gotta call Xfinity over the phone for a replacement and they tell me they can't replace it I gotta go to the store so there running me around in circles with no help on how to get a refund or a replacement for my new camera o received broken it's on them not me it's bs how they treat people it should of been a simple replacement but they have turned this into a nightmare thanks xfinity

Accepted Solution

Official Employee

 • 

772 Messages

13 days ago

 

Isaac2929 Hello, I hope you are having a wonderful day. I am sorry you are having a hard time returning or exchanging the camera. I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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