U

Visitor

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1 Message

Wednesday, June 21st, 2023 9:28 PM

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How to get stuck door sensor cover off to replace battery

Have previously removed door sensor cover to replace battery. 

I must replace battery again, but I cannot get the sensor cover off. It appears to be stuck!

What should I do?

Try to pry the cover off with a screwdriver?

Official Employee

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1.2K Messages

1 year ago

Thanks for reaching out and being a part of the Xfinity Family, @user_c20dc6! So is the door sensor stuck to the door?

1 Message

@XfinityAntoine​ yes I am trying to replace the battery 

Official Employee

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1.3K Messages

Thank you for confirming, @user_dh115h - Check out this video for step-by-step instructions on how to replace the battery in your Xfinity Home sensor. A screwdriver or another similar tool might help if the cover had become stuck. You should be able to remove the battery cover without completely removing the sensor, however, if you do need to remove the sensor; you can use double-sided tape to put it back in place securely. 

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