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user_897934
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1 Message

Wednesday, November 9th, 2022 8:06 PM

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Home touch screen is double beeping

Started this morning. Tested connectivity which failed though all signal strengths are strong. Manually connected to wifi successfully but still beeps, still fails connectivity test. 

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Updated 

2 years ago

3.2K

18

SSinner

Visitor

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3 Messages

2 years ago

I moved my touchscreen into my garage and plugged it back in.. let it beep outside where I can’t hear it.

1

CCJosh

New Problem Solver

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452 Messages

This is certainly not the experience that we want you to have with your touchscreen for home security, @SSinner. Does the touchscreen show an alert for one of your devices losing it's connection to the network? It may also be that one of the sensors need to be serviced or the battery needs to be replaced. Let us know if you're still running into this issue and we will be here to help.

I no longer work for Comcast.

2 years ago

0

cmkphilly09

New Poster

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4 Messages

2 years ago

Same problem here in NJ

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0

CCElizabeth

Problem Solver

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908 Messages

Hello @cmkphilly09

 

Thank you for reporting this to our Xfinity Community Forum. We are getting reports from other customers saying this issue has been resolved. Can you confirm?

 

If ongoing, would you please reset your touchscreen? Remove the battery cover by gently pulling towards the bottom of the screen. Remove the battery and unplug the power cord. Wait 10 seconds and replace the battery and plug in the power cord. This will restart the touchscreen.

 

Also, please check and change the batteries in your keypad to see if that alleviates the issue. Some others have reported that this has fixed the problem.

I no longer work for Comcast.

2 years ago

0

CCAmir

Gold Problem Solver

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7.2K Messages

2 years ago

Hello and thanks for posting here with this concern. The double beep is an indicator that one or more of your sensors is experiencing an issue or has been tampered with. You can see which sensor needs attention by going to your Xfinity Home touch screen and select "Zones". There you will see the area that is having the problem and a suggestion on how to clear the error. 

 

For more information on how to clear Xfinity home errors, please click on this link (https://www.xfinity.com/support/articles/installing-door-window-sensor). 

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