Oh gosh, I'm sorry to hear that and I'd like to help. Can you please reach out privately?
• Click "Sign In" if necessary • Click the "Direct Message" icon in the top right corner • Click the "New message" (pencil and paper) icon • The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there • - As you are typing a drop-down list appears. Select "Comcast Business" from that list • - An "Comcast Business" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
XfinityKyla
Official Employee
•
233 Messages
8 m ago
Oh gosh, I'm sorry to hear that and I'd like to help. Can you please reach out privately?
• Click "Sign In" if necessary
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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