1 Message

Mon, Feb 7, 2022 10:14 PM


Home touch pad

The touch pad is not finding the internet after changing my router.

Official Employee


233 Messages

8 m ago

Oh gosh, I'm sorry to hear that and I'd like to help. Can you please reach out privately? 


• Click "Sign In" if necessary 
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon 
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 
• - An "Comcast Business" graphic replaces the "To:" line 
• Type your message in the text area near the bottom of the window 
• Press Enter to send it

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