5 Messages
Home security malfunction
A device is installed on a window in a home security system. Even though the window was closed, the system opened and triggered the alarm. It has happened more than once.
Please explain the cause and countermeasures.
XfinityMichaelC
Official Employee
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4K Messages
1 year ago
Hey, @user_169e3b! Thanks for reaching out to us on the forums! I apologize to hear of the issues you are having with your window sensor going off on the alarm. Is this a window you open and close frequently and may have not been closed all the way causing the sensor to not line up correctly with itself? Have you tried rebooting the system including your modem?
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user_169e3b
5 Messages
1 year ago
It is a window that is not opened frequently. Also, a malfunction occurred today and triggered the alarm. I need the cause and remedial action as soon as possible. Please give me the modem and system reboot manual.
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user_169e3b
5 Messages
1 year ago
The battery and connections are also showing as Good, I suspect it is a sensor failure as it was just installed in April 2023. Is it possible to replace it?
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