home security costs

Hello there @user_3srf0i, and thank you for reaching out on our Xfinity Community forums!

We'd be happy to help take a look at that for you. The amount attributed to Xfinity Home can vary quite a bit depending on when the service was originally added, whether it was part of a bundled package, and any promotional discounts or package pricing that may have been applied at the time.

In some cases, the security services have their own standalone charge. In others, it may be bundled with other services, making it less straightforward to determine the exact portion of the monthly bill without reviewing the account details.

If you'd like, send us a Direct Message with your full name and complete service address, and we'll be happy to review your account and break down the charges for you.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.