Visitor
•
4 Messages
Home Alarm Fails Cellular Connectivity Test
If I go to advanced settings, test connectivity
My broadband(Wifi) tests fine
My cellular connectivity fails
I have opened a case with Xfinity about 7 weeks ago. They have replaced my touchscreen several times and I have rebooted the device multiple times.
Now they tell me that the "error" is in "error" and to just ignore it -- that my cellular signal is fine -- and that they don't plan to fix the error.
So, I said -- this is equivalent to your car having the Check Engine Light on and being told to put tape over the light.
I think that this is utter Bull.
Does anybody else get this error -- or just me?
XfinityPeterH
Official Employee
•
2.9K Messages
7 hours ago
If your broadband test is passing and your system is otherwise functioning normally, this message is typically related to how the device reports the cellular test rather than an actual loss of cellular connectivity.
In some cases, the touchscreen can show a failed cellular test even when it still has a working backup cellular connection in the background. Since multiple devices have been replaced and the issue remains the same, that does point more toward a reporting or display issue rather than a true signal problem.
If your system is still able to arm, monitor, and communicate as expected, it’s generally safe to rely on the broadband connection, with cellular continuing to act as a backup even if the test result shows as failed.
That said, if you notice any real issues like alerts not going through or the system going offline, definitely let us know so we can take another look right away.
0
0
user_iwvtdl
Visitor
•
4 Messages
7 hours ago
Why not FIX THE problem? Again, if my car has a check engine light on and the dealer tells me to ignore it -- I am not going to shut up. I don't understand this -- why not look into the issue and fix it?
1
0
user_iwvtdl
Visitor
•
4 Messages
6 hours ago
Great, so fix the firmware to test cellular. Are you telling me that I should take down my WIFI in order to test? Who is running the asylum ? An alarm is supposed to inspire trust and confidence and not some wishful thinking. Please fix.
3
0