Help with security system

This is a comment on my own post because I wanted to make it clear that I am evaluating staying with Xfinity home or pursuing another security option.  Thanks

Hello @user_f8eb7f, and thank you for reaching out on our Xfinity Community forums with your concern.  😀 We'd be happy to assist!  It's great to hear that you've been with us so long, we appreciate your loyalty! ❤️

To better understand your needs, we'd like for you to send us a Direct Message* including your full name and service address.  I've included some handy instructions below on how to do that.  

Once we have located your account, and gotten you verified, we can review your current services, and what would be required to update them. 

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.