Frequent unannounced outages

Frequent unannounced internet outages and usually poor internet speed bad for work from home customers.

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user_oueamz

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3 Messages

13 hours ago

Customer service is worst I have experienced. Most of the reps are out side USA & do not know about the territory.
very kind people but poorly trained. English is very bad too.
very long wait time. And impossible to bypass the voice recorder. Expect very long wait times & very irritating process.
Last thing I wan

Note: This comment was created from a merged conversation originally titled Poor customer service & frequent outages

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XfinityFrank

Official Employee

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2K Messages

Hi there, @user_oueamz. Thanks for reaching out to us here on the Community Forums. Sorry to hear about the poor experience interacting with our agents. We appreciate the feedback. As far as service downtime, for maintenance and known downtime, you would see an alert. For unannounced downtime, it is out of our control and usually because of unexpected issues like bad weather or power problems for example. You can check the status and details available of both planned and unplanned downtime using the methods listed here. Are you currently having a problem?

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12 hours ago

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Devices and Equipment

user_oueamz

Frequent unannounced outages

user_oueamz

XfinityFrank

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