1 Message
Fixing a tampered sensor
Hi, I believe I'm having the same issue here. My sensor shows "Tampered" after a battery change.
No matter what I try, such as, replacing battery and/or hold the tamper switch, the sensor has a green light that kept blinking 3 times whenever the battery is in.
XfinityBradM
Official Employee
•
818 Messages
10 days ago
Hey there, @user_pui6um. Sounds like we need to get you the temporary premise pass code or set up an appointment to get one of our awesome technicians out there to check on that sensor. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
0
0