Skip to main content

    Support

    Offers

U
user_63be8f
1st Topic
1st Like

Visitor

 • 

1 Message

Thursday, December 16th, 2021 4:19 AM

Closed

Email about Home Power Adapter

I received an email saying "its time to replace your xfinity Home Touchscreen power adapter"? Supposedly the current one will be phased out. is this for real? I can't find out anything about it on the website. 

Question

 • 

Updated 

3 years ago

775

3

This conversation is no longer open for comments or replies and is no longer visible to community members.

XfinityBecker

Official Employee

 • 

519 Messages

4 years ago

Hi user_63be8f -

Yes, it is!  The new adapter will provide 4G cellular back-up connectivity.  It's super-simple to switch out and will help ensure your Touchscreen remains connected when the 3G Networks in your area are no longer available should you lose your broadband connection (such as during a power outage).

More details here: Touchscreen Power Adapter FAQs

0

0

user_c6e68d

Visitor

 • 

1 Message

3 years ago

I am using a new modem router and my xfinity touchscreen home security is offline. How to get online

1

0

XfinityAlfonso

Official Employee

 • 

1.8K Messages

@user_c6e68d  Thank you so much for reaching out via our REsidential Forums and letting us know what is going on! It sounds like this issue is different than the power adapter upgrade, so we'd like to talk with you 1-1. Please use the information below to send us a private message.

 

 

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_db287e

Visitor

 • 

1 Message

3 years ago

Can I just go to an Xfinity store and get the new 4 G adapter?

1

0

CCDevin

Problem Solver

 • 

735 Messages

@user_db287e

 

Hello! We do want to provide you with all your options to help get you this replacement and to make that as convenient as possible. You can visit https://comca.st/32kMotv to order a replacement or contact us to place the order for you. Without being sure of availability of these at your local Xfintiy store, and since delivery is the primary way of sending these to you, I would suggest first filling out the short form in the link above to ensure you get your replacement as quickly as possible. Could you try this and let us know if you have any further questions, please?

I no longer work for Comcast. 

3 years ago

0

forum icon

New to the Community?

Start Here