Downloading home security certificate

Even after following the link and signing in it always redirects to https://www.xfinity.com/auth and not the webpage that is shown as an example in the support article. That webpage will show up for a second before it redirects

@user_47sfgi, thanks! Have you tried another browser or cleared the cache and cookies on your current one? I am able to get to the link and sign in, so it seems to be working in general.

Hi, I have tried clearing the cache and cookies in my browser and also tried a few different browser options with no luck.  It's almost as if there is no home security plan attached to my account.  Can you confirm this in my account, can you see a security certificate?

That is a great idea, @user_47sfgi! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.