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user_47sfgi
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Visitor

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2 Messages

Wednesday, May 28th, 2025 4:45 PM

Downloading home security certificate

Hi,

I am looking to download my home security certificate but having trouble getting to the webpage https://customer.xfinity.com/#/services/home without it rerouting automatically to another page. I have not been able to contact a live person to get help with this 

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3 days ago

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XfinityFrank

Official Employee

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1.4K Messages

3 days ago

Hi there, @user_47sfgi! Thanks for reaching out to us here on the Community Forum. The link you shared, should redirect to a sign-in page. The full directions for obtaining your home security certificate are located here : https://www-support.xfinity.com/support/articles/certificate-alarm-system Can you follow those steps and let us know if you run into any trouble?

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user_47sfgi

Visitor

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2 Messages

Even after following the link and signing in it always redirects to https://www.xfinity.com/auth and not the webpage that is shown as an example in the support article. That webpage will show up for a second before it redirects

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3 days ago

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XfinityFrank

Official Employee

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1.4K Messages

@user_47sfgi, thanks! Have you tried another browser or cleared the cache and cookies on your current one? I am able to get to the link and sign in, so it seems to be working in general.

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3 days ago

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