MarkyMark429's profile

New Poster

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1 Message

Wed, Nov 18, 2020 2:00 PM

Door sensor is burning battery in a week

One of my door sensors has been burning through fresh batteries in less than a week. I'm not sure which specific model, but it's in this catagory: XHS2-SE, XHS2-TY or XHS2-UE Door/Window Sensor

 

Any ideas?

Responses

Official Employee

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406 Messages

7 m ago

MarkyMark429 -  I'm sorry to hear this!  The advice I gave to a customer with a similar issue in this thread might be helpful.

 

 

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New Poster

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2 Messages

6 m ago

The thread that was referenced by the Comcast Employee only addresses battery isues with the keypad.  What about a door sensor that uses a battery every 2 weeks????

Please advise the proceedure to correct this issue - with the door sensor; NOT the keypad!

Official Employee

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406 Messages

6 m ago

MikeyT68 -

 

The advice would apply for any device that is draining a lithium battery quickly (Door/Window sensor, Keypad, Motion Sensor, Smoke Detector, etc).

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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