Monday, June 17th, 2024 5:23 PM

Continued dropping connectivity to central station

I have been dealing with a continual dropping of the connectivity to the central station. System asks for a router reboot & touchscreen reboot to resolve. IF that does resolve the issue, the connectivity is again lost within minutes or hours and is a repetitive problem. All equipment is xfinity. Are there updates or new equipment that is needed?

Official Employee


1.7K Messages

1 month ago

Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum @user_p0rxkm!  We are so glad to hear from you and want to help in any way that we can.  No worries!  You have reached out to a team of Xfinity Home experts here to ensure you are having the best experience with your service.  Can you tell us if you are having issues with other devices connected to your internet losing connection?

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