Visitor
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4 Messages
Complaint
I have finally had it with your company and will now start to shop around for new phone service, mobile service and cable. My troubles began this summer with no good response. Yesterday though all day without any of my services with no good excuse or compensation for no services. Your customer service is all robotic or AI …….. I was sold a bill of goods with liar’s and thieves. I issued a complaint with no response. I have been a loyal customer for over 30 years, well I am done!
XfinityJanelle
Official Employee
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1.9K Messages
3 hours ago
Hey @Henriettal0 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your service. I would be more than happy to offer my assistance looking into this further for you.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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