Visitor
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1 Message
Clear Tampered Message and Communication Failure
Hi,
I have 3 “communication failure” messages on sensors for my Xfinity home alarm and 3 “tampered” messages after changing the batteries. Please advise on how to fix this.
Best,
[Edited: "Personal Information"]
XfinityJeff
Official Employee
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317 Messages
21 days ago
Good morning @user_2j8tyq, and thanks for reaching out to us on the Xfinity forums, I hope you are having a good day so far. I know how important it is to make sure that the Xfinity home security equipment is working properly, and I am sorry to hear about the messages you are getting, but you have reached the right team that can take a look at this for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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