xTheEdgex's profile

Contributor

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28 Messages

Tue, Sep 7, 2021 2:17 AM

Cancelling Xfinity Home Questions

When I cancel Xfinity Home, do I need a tech on site to do anything via my internet gateway? I'll still have cable, internet and phone. And am I correct in saying I only return the touchscreen?

Responses

Official Employee

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276 Messages

14 d ago

We certainly don't want you to cancel, and the tech visit is always on the table. I hope I didn't deter you in any way. If you do cancel Xfinity Home, we would need the Touchscreen since it was a leased device. The peripheral equipment like sensors, outlet controls, or thermostats would be considered your equipment.  

xTheEdgex

Contributor

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28 Messages

14 d ago

So I just call the 800 Xfinity phone number to cancel? 

Official Employee

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276 Messages

I'm sorry you want to cancel, Randal. If this is the route you'd like to go with, I can help make the changes here. We can cover Triple Play options to replace your current plan while I have you available. Would you like to do this now? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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xTheEdgex

Contributor

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28 Messages

14 d ago

I decided to wait until I have a new security system ready first. I've determined that calling in person should be the best way to do this. I'm no longer a fan of the online customer support after yesterday's experience.

Official Employee

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357 Messages

I am so sorry you had a bad customer experience with our customer support on social! We definitely hope you give our online support another chance in the future! I am glad you were able to get everything resolved by phone! If you need anything else from us, we are here to help 24/7 with any of your account needs! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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