Cancelling Xfinity Home Questions

We certainly don't want you to cancel, and the tech visit is always on the table. I hope I didn't deter you in any way. If you do cancel Xfinity Home, we would need the Touchscreen since it was a leased device. The peripheral equipment like sensors, outlet controls, or thermostats would be considered your equipment.  

So I just call the 800 Xfinity phone number to cancel? 

I decided to wait until I have a new security system ready first. I've determined that calling in person should be the best way to do this. I'm no longer a fan of the online customer support after yesterday's experience.