Contributor
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77 Messages
Cancelling Xfinity Home Questions
When I cancel Xfinity Home, do I need a tech on site to do anything via my internet gateway? I'll still have cable, internet and phone. And am I correct in saying I only return the touchscreen?
XfinityVianney
Official Employee
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2.3K Messages
4 years ago
We certainly don't want you to cancel, and the tech visit is always on the table. I hope I didn't deter you in any way. If you do cancel Xfinity Home, we would need the Touchscreen since it was a leased device. The peripheral equipment like sensors, outlet controls, or thermostats would be considered your equipment.
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xTheEdgex
Contributor
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77 Messages
4 years ago
So I just call the 800 Xfinity phone number to cancel?
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xTheEdgex
Contributor
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77 Messages
4 years ago
I decided to wait until I have a new security system ready first. I've determined that calling in person should be the best way to do this. I'm no longer a fan of the online customer support after yesterday's experience.
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