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user_ckao0b
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Saturday, January 3rd, 2026 6:51 PM

Broken Promises - Twice Now For TWO Support Calls - Last on 20251225

I have been promised TWO support calls for the same issue, that were both broken.  The most recent being 26 December 2025. How can I get this addressed and rescheduled?

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7 hours ago

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EG

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115.2K Messages

8 hours ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityPeterH

Official Employee

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2.5K Messages

7 hours ago

 

user_ckao0b I would be reaching out if I were in your shoes too. Our team is here for you. Please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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