U

Visitor

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1 Message

Sun, Oct 3, 2021 5:22 AM

Closed

ALARM SYSTEM HACKED

Hi there, 

I have had all types of problems with our home security system within the past three months.  We've even had our entire system revamped by adding all new equipment and setting up different passwords as well.  Well today, I received a text message on my iPhone stating "How do you like me setting off your alarm system? (several cuss words were added that I dare not repeat on this thread).  I have notified my carrier, a representative at Apple and no one seems to know how these people keep sending me text messages and now they're remotely setting off my alarm system and bragging about it on top of that.  We have solid proof to what had happened.  I have been with you all since 2006 and we have never experienced anything like this before.  We are concerned about these same people being able to turn our alarm on and off or either accessing our cameras remotely as well.  Now, we're are at a point where we do not feel safe with all of this happening. 
At this time, we are very concerned about what may happened during the holidays if this issue isn't resolved soon.  Need a response to this matter.  

Official Employee

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334 Messages

8 m ago

Thank you very much for reaching out to us @user_3c4876 and for bringing this to our attention. Keeping your family safe and secure is very important to us and I know if I was getting messages like this I would be reaching out too!

 

Please give our Customer Security Team a call at 1-888-565-4329 as they are best equipped to help you with this type of concern. Thank you and stay safe! 

Visitor

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1 Message

4 m ago

Hello. Can you tell me why my system did not record movement between 1:42 pm and 2:26 pm on Thursday 1/27/22? It recorded that I received a package at 1:42 pm, but it did not recorded when I left the doorway to move the package into my house. It only recorded when I left the house at 2:26 pm

Official Employee

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769 Messages

@user_96a202 You can turn Motion Notifications on or off for each camera or video doorbell and select which types of activity trigger a notification. (If you don’t have 24/7 Video Recording, you can still get motion notifications. You will be able to view your live feed, but there will be no recording of the triggering event.) We do not have access to view or edit the recording options. 

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