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user_9b012c
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Thursday, August 13th, 2026 5:53 PM

10 year old equipment

I have ten year old security equipment and am paying monthly for Home Services.  I tried to cancel them but they were going to charge me MORE every month for cable and internet.  Unreal!  Do I just shove this equipment in a box or cancel all xfinity services for this [Edited: “Inappropriate Language”] customer service?

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44 minutes ago

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XfinityThomasD

Official Employee

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1.9K Messages

1 hour ago

 

user_9b012c Thanks for creating a post. It sounds like the bundling discount for having the line of service may outweigh the cost of the service itself, which may be why the price change doesn't seem to make sense. My team can help review the current available offers for internet and TV services to verify that we are providing the best rate available to you. If you still need assistance with this, please send our team a direct message with your full name and address.

 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

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