Visitor
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9 Messages
Zero respect or loyalty for longtime customers
I have been lied to by many agents and have proof. I am tired of being told I have services I can not access. I am being told that my internet is not enough to access FREE channels. They want to add $30 per month to access LOCAL FREE channels. I was assured when I got my plan they were included with the stream app. Another lie. I’m so sick of being gaslit by this company. 25 year loyalty means nothing to them.
Accepted Solution
user_25uexw
Contributor
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23 Messages
19 hours ago
You should check out this thread:
https://forums.xfinity.com/conversations/customer-service/i-would-like-to-file-a-complaint-or-find-a-resolution/6938b53599d8a96371def701
Been with them since it was Covington Cable.... ridiculous.
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XfinityBenny
Official Employee
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1.2K Messages
2 days ago
@user_e19d39 Thanks for adding a post. Xfinity Internet customers get access to a Free TV section in the Xfinity Stream app. https://www.xfinity.com/hub/free-tv-movies/free-tv-week. I'll post the details below so you can access it and enjoy the available content there:
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user_e19d39
Visitor
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9 Messages
19 hours ago
Yes I have an antenna installed at my home and the Xfinity tech is blocking my ability to access my antenna to get FREE LOCAL CHANNELS. Nobody can explain why Xfinity has access to my private antenna and why I am being upsold to access free LOCAL CHANNELS
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user_e19d39
Visitor
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9 Messages
11 hours ago
I’m so sick of being lied to. I was assured LOCAL channels were free with Xfinity streaming. I was lied to about getting a months credits for my time. I have screenshots and transcripts downloaded. Send a technician to my house and fix this issue and honor the credits you have promised. If this can not be established I am leaving and you can kiss a 25 year customer away and I will do my best to tell every one in my circle to avoid Xfinity like the plague
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