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user_e19d39
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9 Messages

Thursday, December 11th, 2025 12:44 AM

Zero respect or loyalty for longtime customers

I have been lied to by many agents and have proof. I am tired of being told I have services I can not access. I am being told that my internet is not enough to access FREE channels. They want to add $30 per month to access LOCAL FREE channels. I was assured when I got my plan they were included with the stream app. Another lie. I’m so sick of being gaslit by this company. 25 year loyalty means nothing to them. 

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5 hours ago

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user_25uexw

Contributor

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23 Messages

13 hours ago

You should check out this thread:
https://forums.xfinity.com/conversations/customer-service/i-would-like-to-file-a-complaint-or-find-a-resolution/6938b53599d8a96371def701

Been with them since it was Covington Cable.... ridiculous.

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user_e19d39

Visitor

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9 Messages

@user_25uexw​ 

Thanks for sharing. I am tired of being lied to via tech support. The only way I seem to be honored as a customer is if I go into a physical building but their chats and customer phone support is beyond ridiculous. From agents purposely breathing heavily into their microphones to avoid listening, to dropping calls, and zero response when you ask them questions their brains can’t compute. This company has become a complete joke. I am leaving and that’s basically what they deserve. Definitely not my precious money. Hope you can move on too.

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5 hours ago

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XfinityBenny

Official Employee

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1.2K Messages

2 days ago

@user_e19d39 Thanks for adding a post. Xfinity Internet customers get access to a Free TV section in the Xfinity Stream app. https://www.xfinity.com/hub/free-tv-movies/free-tv-week. I'll post the details below so you can access it and enjoy the available content there:

How to Access Free TV with Xfinity Internet:
  1. Xfinity Stream App: Sign in with your Xfinity credentials on your phone, tablet, web browser, or supported devices (Fire TV, Chromecast) to watch free live channels and On Demand content.
  2. "Free This Week": Look for this section to find limited-time free movies and shows.

 

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user_e19d39

Visitor

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9 Messages

14 hours ago

Yes I have an antenna installed at my home and the Xfinity tech is blocking my ability to access my antenna to get FREE LOCAL CHANNELS. Nobody can explain why Xfinity has access to my private antenna and why I am being upsold to access free LOCAL CHANNELS 

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XfinityAldrik

Official Employee

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2.3K Messages

While local stations may offer free stations, they are not free for us to broadcast. Content providers/local stations negotiate contracts that require Comcast/Xfinity to pay fees to carry these channels. For more information on how it works, we have this article here.

If those stations do offer them for free with an antenna, our coaxial cable lines should not interfere with the antenna’s signals. Does the TV have a limited number of ports to where it can only have our device connected or the antenna to it (one at a time) @user_e19d39?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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13 hours ago

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user_e19d39

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9 Messages

Send a tech to fix the issue with Xfinity blocking my own access to my own antenna. Coaxial is being ruled by your tech. Send a tech since typing is fixing nothing!

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5 hours ago

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XfinityDena

Official Employee

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3.9K Messages

When placing credits on your account we can only credit for service downtime you pay for and not because you can not access channels on the stream app when not subscribed to that services. How is the technician blocking your access to your antenna? If it's the coax cable you may need to install a separate one to your antenna and switch between the one for your Xfinity services and your antenna. @user_e19d39 If you do not have cable services with us we will not provide streaming services and offer channels outside any promotions for free TV content as found here: https://www.xfinity.com/hub/free-tv-movies/free-tv-week Do you want to add cable services to your account since you are not subscribed to this service? Have you looked at the programming you would like for your TV services? If not the link: https://www.xfinity.com/learn/channel-lineup can be helpful in deciding the cable package you would be most interested in.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 hours ago

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user_e19d39

Visitor

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9 Messages

5 hours ago

I’m so sick of being lied to. I was assured LOCAL channels were free with Xfinity streaming. I was lied to about getting a months credits for my time. I have screenshots and transcripts downloaded. Send a technician to my house and fix this issue and honor the credits you have promised. If this can not be established I am leaving and you can kiss a 25 year customer away and I will do my best to tell every one in my circle to avoid Xfinity like the plague 

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