Visitor
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6 Messages
Zero respect or loyalty for longtime customers
I have been lied to by many agents and have proof. I am tired of being told I have services I can not access. I am being told that my internet is not enough to access FREE channels. They want to add $30 per month to access LOCAL FREE channels. I was assured when I got my plan they were included with the stream app. Another lie. I’m so sick of being gaslit by this company. 25 year loyalty means nothing to them.



XfinityBenny
Official Employee
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1.2K Messages
1 day ago
@user_e19d39 Thanks for adding a post. Xfinity Internet customers get access to a Free TV section in the Xfinity Stream app. https://www.xfinity.com/hub/free-tv-movies/free-tv-week. I'll post the details below so you can access it and enjoy the available content there:
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user_e19d39
Visitor
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6 Messages
3 hours ago
Yes I have an antenna installed at my home and the Xfinity tech is blocking my ability to access my antenna to get FREE LOCAL CHANNELS. Nobody can explain why Xfinity has access to my private antenna and why I am being upsold to access free LOCAL CHANNELS
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user_25uexw
Contributor
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23 Messages
3 hours ago
You should check out this thread:
https://forums.xfinity.com/conversations/customer-service/i-would-like-to-file-a-complaint-or-find-a-resolution/6938b53599d8a96371def701
Been with them since it was Covington Cable.... ridiculous.
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