Zero respect or loyalty for longtime customers

The issue is I want the free local channels in my area and Xfinity wants to charge me $30 to access free local channels. I have the stream app but it won’t allow me to access free local channels 

@XfinityBenny​ again, these are Free local channels and Xfinity is blocking my ability to use an antenna to access free local channels. I keep being told it costs $30 for free LOCAL channels 

Do you have an antenna installed at your home to get those free channels? To get the cable channels on Xfinity you would need to have cable as a service even for channels that may be free on antenna. @user_e19d39 did you want to add cable services to the account? 

While local stations may offer free stations, they are not free for us to broadcast. Content providers/local stations negotiate contracts that require Comcast/Xfinity to pay fees to carry these channels. For more information on how it works, we have this article here.

If those stations do offer them for free with an antenna, our coaxial cable lines should not interfere with the antenna’s signals. Does the TV have a limited number of ports to where it can only have our device connected or the antenna to it (one at a time) @user_e19d39?

Send a tech to fix the issue with Xfinity blocking my own access to my own antenna. Coaxial is being ruled by your tech. Send a tech since typing is fixing nothing!

When placing credits on your account we can only credit for service downtime you pay for and not because you can not access channels on the stream app when not subscribed to that services. How is the technician blocking your access to your antenna? If it's the coax cable you may need to install a separate one to your antenna and switch between the one for your Xfinity services and your antenna. @user_e19d39 If you do not have cable services with us we will not provide streaming services and offer channels outside any promotions for free TV content as found here: https://www.xfinity.com/hub/free-tv-movies/free-tv-week Do you want to add cable services to your account since you are not subscribed to this service? Have you looked at the programming you would like for your TV services? If not the link: https://www.xfinity.com/learn/channel-lineup can be helpful in deciding the cable package you would be most interested in.

@user_e19d39​ Dont feel bad buddy.  Ive been lied to on a record 200 phone calls.  Literally had techs come out to do equipment installs not realizing they have installed said equipment 4 times prior in the last 10 months.

You should respond to my "File a complaint" post.  They can't keep getting away with this.  I literally had an agent tell me friday night, they were sending an entire networking team to resolve my 10 month old issue, and I actually asked "what will this team be able to do since the issue is at the node, do they have magical powers" and the agent literally spent the next 45 minutes explaining to me that certain techs do indeed have magical powers. . . . Im not even joking.  On saturday when that tech showed up, he sat in his truck for 45 minutes before i walked out, knocked on his window, just for him to confirm he is a sub contracted tech and doesn't have access to the watchtower or node.

I have been dealing with Comcast/Xfinity issues for over two months now! I have no connection with the Internet....the customer service people lie and I just don't know What to do anymore..

I have spent hours with them getting know where..

Super fustrating!

Experiencing frozen screens and audio loss for months is not the experience we want for any of our customers. I understand why you feel that our commitment to your business has been baseless given the lack of resolution. I'd like to learn more about your issues and provide support. 

@user_b8oi1g send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. 

To send a Direct Message: 

• Click the "Direct Messaging" icon 
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
• An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it.