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user_edooht
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Monday, July 27th, 2026 12:47 AM

Your Xfinity account is already linked to another Peacock account

got new xfinity account and say "Your Xfinity account is already linked to another Peacock account" when trying to activate peacock

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4 hours ago

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XfinityVianney

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2.8K Messages

4 hours ago

 

user_edooht, 

Thank you for reaching out. I hope you are doing well. I appreciate you taking a moment to give us a shout. I see you sent us an unsolicited direct message, and I can continue there if needed. As a heads up, it is a violation of the community guidelines to send an unsolicited direct message to our team. We ask that you wait for our reply on your post so we can keep track of the incoming posts, comments, and messages. 

Regarding your post, I see your profile remains linked to another account when you attempt to activate. Have you already contacted Peacock support regarding your profile and any linked accounts? 

 

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user_edooht

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@XfinityVianney​ we can continue on direct message i didn't know that was a violation. i have not contacted peacock support yet

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4 hours ago

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XfinityVianney

Official Employee

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2.8K Messages

No worries, I just wanted to give you a heads up. You can read more about the Community guidelines here: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c. Before continuing in private, I would check with Peacock support to see if they can help clear up any profile issues. This is typically the best path, and we then jump in on our end if you run into any hiccups. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 hours ago

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user_edooht

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I tried now and says I need to fix it through my provider

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4 hours ago

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XfinityVianney

Official Employee

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2.8K Messages

 

user_edooht, Got it. We can certainly take a look. For profile issues, we'd reach out to the same Peacock support via a ticket, which can take some time. It can be faster, at times, to work with Peacock directly. I'll follow up in our direct message with the next steps. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 hours ago

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