Visitor
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1 Message
Your Xfinity account is already linked to another Peacock account.
Help!
I completed a move last week and changed my plan as well
New plan 3 year peacock access
I previously had peacock access for 2 years and stop using it. I'm trying to activate this new plan but I get this error on Peacock
"Your Xfinity account is already linked to another Peacock account."
The recommendation is for support to remove the previous link on my account before I set a new one. Can any mod message me and help?
EG
Expert
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116.5K Messages
3 hours ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJorge
Official Employee
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2.8K Messages
2 hours ago
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
(edited)
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