Visitor
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2 Messages
Your xfinity account is already linked to another peacock account
Recently moved and was assigned a new account number, but all xfinity services remained unchanged. Netfilx subscription relinked without issue. Peacock Premium (included in my tv service plan) needs activation. But when I try to activate, I get the error message: Your xfinity account is already linked to another peacock account. I tried all emails I ever used with Peacock and get the same error. How can I get this resolved and activate my included Peacock Premium service?
XfinityMarcus
Official Employee
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1.9K Messages
14 days ago
lurkingken2 thank you for using the Xfinity Community Forums page to reach out regarding your Peacock account concerns. I understand you are having issues accessing your service as a result of a recent relocation. Please send me a direct message with your full name and complete service address to take a closer look at this issue.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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lurkingken2
Visitor
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2 Messages
11 days ago
I never heard back from my DM to Xfinity. Since I had made no purchases from Peacock and did not any stored information of value on the Peacock account, I just used another gmail account to link Xfinity and Peacock, and now have Peacock Premium. And two "dead" Peacock accounts that used to be linked with old Xfinity accounts that are useless. And since Peacock does not allow one to delete an account, only delete "personal information" by jumping through hoops, my "real" email addresses can no longer be linked when I next move and get a new Xfinity account number. Poor integration on both ends of the process.
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user_7w7pfj
Visitor
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1 Message
10 hours ago
I am having this exact same problem. My subscription activation will be invalid in 3 days so I don't have much time. How do I fix this ASAP? I believe it's because it is linked to my old account. I have moved recently.
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