lurkingken2's profile

Visitor

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2 Messages

Wednesday, October 8th, 2025

Your xfinity account is already linked to another peacock account

Recently moved and was assigned a new account number, but all xfinity services remained unchanged. Netfilx subscription relinked without issue. Peacock Premium (included in my tv service plan) needs activation. But when I try to activate, I get the error message: Your xfinity account is already linked to another peacock account. I tried all emails I ever used with Peacock and get the same error. How can I get this resolved and activate my included Peacock Premium service?

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Official Employee

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1.9K Messages

14 days ago

lurkingken2 thank you for using the Xfinity Community Forums page to reach out regarding your Peacock account concerns. I understand you are having issues accessing your service as a result of a recent relocation. Please send me a direct message with your full name and complete service address to take a closer look at this issue.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message. 

Visitor

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2 Messages

11 days ago

I never heard back from my DM to Xfinity. Since I had made no purchases from Peacock and did not any stored information of value on the Peacock account, I just used another gmail account to link Xfinity and Peacock, and now have Peacock Premium. And two "dead" Peacock accounts that used to be linked with old Xfinity accounts that are useless. And since Peacock does not allow one to delete an account, only delete "personal information" by jumping through hoops, my "real" email addresses can no longer be linked when I next move and get a new Xfinity account number. Poor integration on both ends of the process.

Official Employee

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2.5K Messages

 

lurkingken2 Hello and Good Morning! We see we responded to you and never heard back. Please check the your DM again and our team is here to help to make sure you have the best experience with your Peacock service. 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

10 hours ago

I am having this exact same problem. My subscription activation will be invalid in 3 days so I don't have much time. How do I fix this ASAP? I believe it's because it is linked to my old account. I have moved recently.

Official Employee

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603 Messages

Hello @user_7w7pfj, thank you for your comment. Sorry to hear that you are experiencing issues activating your Peacock subscription. We would be glad to assist with getting it activated.

Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
Since we already have you in DM already we can continue there. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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