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user_x34zxg
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Thursday, July 9th, 2026 12:18 AM

Your technician did NOT call, text, show up today for an appt that your group set for 10a - 12p . I want an escalated tech appointment

i have 2 emails confirming the appointment, i work at my house so i was here ALL DAY i have no missed calls, no texts and no email saying that the tech was running late or not coming.  i have been waiting since Sunday already.  FIX YOUR MESS .  i expect an expedited appointment and a call from the technician supervisor with an explanation and an apology.  I have spent 3 hours trying to reach someone about this today without success.  

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7 hours ago

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XfinityJeniece

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4.1K Messages

7 hours ago

Hey there, @user_x34zxg, thanks for reaching back out through Xfinity Forums regarding your tech appointment. I understand your frustration since you were expecting someone out today. I would be happy to look into the appointment details to get more information and ensure someone is out as soon as possible. Can you please send us a Direct Message with your full name and your full address? 

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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