Your inactive comcast.net email account will soon be closed

That is the problem. I need to know from the Comcast side which account they are referring to??? (If I am getting the message, Comcast should know what account they are referring to!) There are three accounts and each one of them have accessed their email and I am still getting the message. 

Typically the account recieving the message is the one that is impacted. Here are the steps you would want to take in order to ensure the account stays active. I would advise to also sign in using the same steps below on the other two accounts as well. 

• How to check your account status: You can check your account status by: 
  1. Going to customer.xfinity.com/settings/xid/uidemail 
  2. Signing in with your Xfinity ID and password
• What to do: To reactivate your account, you can: 
   
  1. Sign in to the Xfinity Email website
• What to keep in mind :
  
  • If you want to keep your account active, you need to sign in at least once every 12 months 
  • Starting November 1, 2024, accounts that have been inactive for more than two years will be closed after 90 days 
     

This doesn't make sense... If I am logging into my email, which I assume it means it's active, why should I be getting the message. I need to know from the Comcast side which account they are generating the message from... How can I speak to an agent to get this resolved??? The bot is useless.

We are working to resolve this right now my friend, I am actually based out of our corporate headquarters. We send the email to the impacted account.  Can you please follow the steps provided for each username? To ensure the accounts stay active, you just need to follow these two simple steps below. 

1. Going to customer.xfinity.com/settings/xid/uidemail 
2. Signing in with your Xfinity ID and password

I need to know from the Comcast side which account they are generating the message from.

And I have only one user as far as I am aware 

HI there, Shiva81! We want to make sure those messages are not coming through for another email box associated with your account. You can check for any other Xfinity IDs/email boxes that are associated with your account by signing in at this link under the Primary Xfinity ID. You will see all the Users on your account. If you see any other ones, you can then visit the email login page to sign into those. 

I deleted an unused account. I only have 2 left. Myself and my wife who use our email daily. Stil receiving the message.  The warning message should indicate which account is being de-activated. Programing 101!!!  This is very frustrating. Wasted a lot of time on this. Still getting the warning.

@user_asw134 and @Anon393765 - Thank you so much for posting your concerns here, and keeping us up-to-date with the message(s) you're seeing/receiving. We were recently advised of these notices going out, starting 11/08/24, and I would love to provide you with all the information I have! Essentially, we're notifying customers with a Comcast email that hasn't been used in over two years that the email account will be automatically closed in 90 days. This should not have any impact on email accounts actively being used.

We're notifying everyone who qualifies by sending emails to other saved email addresses on their accounts, and via text message. So, I apologize for any confusion, these messages are not going to the affected addresses (but to other ones on the account that you actively use). That being said, you do not need to worry about active email accounts being closed. If you are not worried about an email account which hasn't been used in over two years being closed, then there's nothing further you need to do.

If you do have concerns, we recommend signing in to the inactive mailbox within 90 days of the notice you received. You can also download your email data and delete the email account, or do nothing and allow it to be deleted automatically. Please let me know if you still have any questions! Our Digital Care Team is awesome to work with, and we will always do whatever we can to support you in the best way possible :)

@XfinitySara​ So I got the notice recently about deleting one of my email accounts used infrequently.  In trying to login to that account I get immediately required password change screen.  That screen then leads to a required two factor authentication for a phone that at the moment is not working.  Worse, the other check is with an email service that went bankrupt.  Is there a way to bypass that change pw screen just to login and retain the account?  

OTOH, I suppose I could allow the account to expire.  Can I then recreate the account when I need services related to that account?  I had used multiple email accounts to correspond to multiple internet usage needs. 

Thanks.  I had hoped to resolve via email.

Hello slow_email, thank you for coming to our Forum for help with that notification. I basically live out of my inbox, so I'd be pretty alarmed to see a notification like that. Thank you for already logging into your email accounts and letting me know. To confirm, you logged into the Xfinity Connect website with each unique comcast email? If so, does the notification you receive specify an email?

that is correct.  Rebooted cleared browser cache.  sent emails between accounts. cleared trash.  checked all email accounts from the main account.  checked the listings. On a separate issue I would like to have a mobile number associated with each account.  However, it does not allow the use of the same mobile number for the other accounts.  So, do you have to 5 or 6 mobile numbers?  If so, not very workable.

Happy to hear that everything is sorted out. Very sorry for any frustration with getting this sorted out. Your satisfaction and confidence is always our top priority. 

Thank you for reaching out to us @scao! We have this dedicated article with steps on how to link those previous emails/Xfinity ID’s to the new account here.

Hey there, @user_z76uwr! Thanks for leaving a comment with your similar concerns. I'm sorry to hear about any confusion on our part or frustration that may have been caused. That's never our intention, I assure you. As an Xfinity customer myself, I've been receiving the same email notifications. However, I can personally vouch for my emails reflecting two affected addresses (user roles created for members of my family). Neither of them use the associated Comcast email address, so we're not doing anything about the notices (they can still log in, they just won't have access to those particular email accounts, which doesn't bother them since they're not in use). To confirm, do you have any user roles as outlined here besides your Primary role?

You've come to a great place for help since our Digital Care Team is awesome to work with, getting you the latest information available and helping in any way possible :)

@XfinitySara​ Thanks for responding. There is only my Primary role. There has never been another user/email account associated with my Xfinity account in the 20+ years I've had my Comcast email address. Never. So the email account Xfinity keeps threatening to nuke is my only Comcast email address.

Hmm, that is certainly strange @user_z76uwr! We would recommend reaching out to our Customer Security Assurance Team for further details regarding the emails you are receiving and any details regarding why you are receiving those emails. You can reach the team here. Please let us know if you have any other questions/concerns, we are happy to help! 

We would love to help and make sure you still have access to your accounts. May I please ask that you send us a direct message with your full name, service address and the email address in question. Thank you in advance! 

To send a direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it