Your AI is atrocious

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hello @user_iuer50, 
Thank you for taking the time to create a post within our community forums. I understand that with your particular scenario it may not have been the best experience trying to get through the automated system, but rest assured our team can get you the help that you need. I will need to gather some additional information to get started, please send our team a direct message with your full name, the name listed on the account (if different), the service address associated with your account, and a brief summary further explaining your request.


To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it.