1 Message
“You know longer have Xfinity Service
I am trying to set up my home wifi, just picked up the modem from Xfinity and trying to set it up but now when I log in to the app it says “you no longer have Xfinity service”
1 Message
I am trying to set up my home wifi, just picked up the modem from Xfinity and trying to set it up but now when I log in to the app it says “you no longer have Xfinity service”
EG
Expert
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117.5K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CC_Armand
Official Employee
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2.4K Messages
2 years ago
Hello there @Ctb510125! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. WE're glad to hear from you and happy to help in any way that we can to get your internet up and running. No worries! You have reached out to the right team, and we are going to get things squared away for you. Please feel free to shoot us a private message so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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