2 Messages
You CS is as bad as your internet service
It's really bad when it takes forever to connect to someone on the phone after jumping walls with all of the stupid useless chatbot and texting just so I can be treated like I'm stupid by your tech support then for him to reboot my device without saying he will do so then when I confront him he lied to me then next disconnect all my devices from the network cause he is running a stupid troubleshooting book that makes no sense. 20 minutes later oh yeah I'm escalating this to tier 3 no joke [Edited: "Inflammatory"] I told you it's an issue with service but nah what do I know. I promise as soon as I find a different provider I'm done with you.
XfinityJeniece
Official Employee
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3.2K Messages
2 years ago
Hey there, thanks for reaching out through Xfinity Forums regarding your customer experience and internet issues. I know how important it is to have a solid internet connection especially with so many of us relying on our services. We definitely do not want to lose you a customer.
I would be happy to check on the ticket that was submitted on your account. Please send us a direct message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page.
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XfinityJeniece
Official Employee
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3.2K Messages
2 years ago
I would be happy to get feedback submitted for the interaction. We definitely want to improve the customer experience and ensure that this does not happen in the future. I would like to get more information regarding your account and call details. If you would like to send over a direct message with your details.
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