19 Messages
You asked me to call back but I can't so give me a phone number
Your gateway ethernet connections aren't working. A tech was here for 3 hours yesterday and unable to get them to work. They changed out the gateway and tried everything possible. Thus they created a ticket and someone call me today. However, I don't have a phone number to call them back. The message also said if I am still having issues to call, thus since I can't they will assume all is working fine. So how do I call and actually speak to someone since your customer service line is [Edited: "Language"] worthless. No matter what I do I can't get a live person to speak with.
EG
Expert
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107.1K Messages
11 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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2.4K Messages
11 days ago
Hey there, user_b5m23x, thanks for reaching out through Xfinity Forums regarding your connection issues. I rely on my connection, especially on the weekends when my family is home. I would be happy to take a look at the ticket submitted on your account to get to the bottom of this issue. You have reached the right place!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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