Visitor

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2 Messages

04/29/2026 11:53 AM

Yahoo Migration-Archive Emails and Comcast Password Question

I accepted the migration yesterday, was prompted by yahoo to select a new password, and the yahoo email worked immediately to send and receive on my apple mail, so that part went fine. 

what did not migrate over were my archived Comcast emails, many of which are very important so I don’t want to do anything that could risk them going away 

what is irritating is that whenever I check email, I get a prompt that my Comcast email password is incorrect. I am still getting emails via yahoo just fine, but I have keep cancelling the prompt. This occurs on all of my apple devices

I would just delete Comcast as an email account but as noted above I can’t do that since my archived emails did not migrate as expected. Should I change my Comcast email password to my new yahoo password? Or is there another approach?

thank you

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Visitor

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2 Messages

4 months ago

As follow up, my archive emails just showed up on yahoo, so I assume safe now to just delete my comcast email account?

Official Employee

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2.6K Messages

Hi there, @user_337pnc. Thanks for reaching out to us here on the Community Forum. Yes, the older emails are available on the portal at https://mail.yahoo.com/, I'm glad you were able to check that and see that to be the case. The reason you are seeing the prompt for a password is likely because you have the older account still on your devices. You can remove it now since you've transitioned if you prefer. I also wanted to point out this page : https://www.xfinity.com/support/articles/yahoo-email-migration-overview, which contains a lot of great information on the transition. I moved mine over about a year ago now and have had no problems. I hope you continue to enjoy your email with the change. 

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Visitor

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1 Message

4 months ago

I have lost all of my old comcast emails. They say that they converted over to yahoo, but my Gmail emails converted over and not my comcast.  I need my comcast emails more than my Gmail.  Xfinity, you really got this one wrong. You should have left everything like it was. 

Visitor

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1 Message

THIS transfer has been a nightmare -- & I was scammed as well!!  There is a spot to "switch accounts" but I can't find it.  

I DID NOT ASK for this to be done - NO ONE seems to solve the problems it has created!.

  WHERE DO I FIND THAT SWITCH Account, when I go into Yahoo?

Official Employee

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2.1K Messages

Hello @user_ve9yi8 Are you trying to switch between Xfinity email accounts?  For the migration to Yahoo each Xfinity email will get their own separate invite to migrate. So if you only got one invitation the others may still be with us. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick
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