@user_86seee You should see an invitation in your inbox or a notice when you log in to connect.xfinity.com.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
No problem if it was deleted, you should still see a notice or prompt when you log in through the Xfinity Connect site above. If you have more than one comcast.net email account associated with your Xfinity account, you will need to sign in to each email account and accept the Yahoo terms, as each mailbox will be treated separately. If you do not see this, the account may not be ready just yet.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have the same issue. I followed the instructions to go to your website. I signed in but ended up signing in to my normal email account. I have managed the transition with some other Xfinity accounts but cannot get this one to work. Any ideas.
Hello @user_quec8a and thank you for posting your concern on our Xfinity Community forums regarding your email account. 😀
All active comcast.net email accounts will eventually be able to upgrade to Yahoo Mail. Invitations are being sent in phases, so if you don't see the upgrade option yet, your account may not be eligible yet.
When it's your turn, you'll receive an email and you'll see the upgrade prompt when you sign in at connect.Xfinity.com.
Have you received an email for the one you're trying to switch over with yet?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_quec8a It is sometimes posible to recover deleted emails, you can find instuctions here https://www.xfinity.com/support/articles/recover-deleted-email.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
You're invited to upgrade your email account to Yahoo Mail ...
If the ID has already been migrated, the page will say:
Your Comcast.net email account is accessible at Yahoo Mail ...
I don't recommend migrating. Comcast/Xfinity has recently changed their stance from "required" to "optional, for now". A number of posters who migrated have said they regretted doing so.
I just signed on to mandated yahoo mail. First get ready.. They charge you for file storage. Then you will have go through your folders because they will scatter your files and some of my folders were empty and files gone. I just deleted the empty folder to reduce storage. Then first you sign in to Comcast then have to sign in to yahoo mail. you cant sign in direct to get your mail because yahoo recognize Gmail not comcast so you have to verify through WHATSAPP. In another word you have to go through multiple apps and multiple passwords. Comcast didn't give you a better email service or internet service. They threw to the wolves . Its Comcast version of three card monte. GOOD LUCK!
XfinityDilary
Official Employee
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3.3K Messages
1 month ago
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user_quec8a
Visitor
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2 Messages
1 month ago
I have the same issue. I followed the instructions to go to your website. I signed in but ended up signing in to my normal email account. I have managed the transition with some other Xfinity accounts but cannot get this one to work. Any ideas.
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BruceW
Gold Problem Solver
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27.4K Messages
29 days ago
Try https://xfinityconnect.email.comcast.net/emailMigration. If the account you logged in with is ready to be migrated, that page will say:
If the ID has already been migrated, the page will say:
I don't recommend migrating. Comcast/Xfinity has recently changed their stance from "required" to "optional, for now". A number of posters who migrated have said they regretted doing so.
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sadarr
New Poster
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3 Messages
14 days ago
I just signed on to mandated yahoo mail. First get ready.. They charge you for file storage. Then you will have go through your folders because they will scatter your files and some of my folders were empty and files gone. I just deleted the empty folder to reduce storage. Then first you sign in to Comcast then have to sign in to yahoo mail. you cant sign in direct to get your mail because yahoo recognize Gmail not comcast so you have to verify through WHATSAPP. In another word you have to go through multiple apps and multiple passwords. Comcast didn't give you a better email service or internet service. They threw to the wolves . Its Comcast version of three card monte. GOOD LUCK!
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