XUMO Streaming Box and XUMO TV

We are glad to take a closer look at this for you @donsc.  No worries!  You have reached out to the right team, and we are going to get things squared away for you. Can you tell me if you are only having issues with streaming on the XUMO device or are there any other contributing factors?  For example, are you noticing that your internet connection may be running slower than your normal speed?  Please feel free to shoot us a private message so that we can get a hold of what is going on for you.  

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I sent a direct message as you had suggested but am not receiving any response to my direct message.  Internet speed is NOT a problem (I am finding >600Mb/s in the area of the XUMO box.  I checked this morning and I still cannot access SLING streaming on XUMO.  Please provide some clarification  about whether/when XUMO will be compatible with SLING.  This has been going on for some time now and Xfinity is not providing any answers for some reason.   Somebody at Xfinity must have some idea about what is going on with SLING compatibility.

I am not seeing a direct message from you donsc. Can you attempt that again? I see multiple instances where my colleagues attempted to request a DM, nothing had arrived in any of those situations.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
https://www.xfinity.com/support/articles/setting-up-auto-payments

I followed your instructions exactly; I cannot explain why you didn't receive my direct message.   I suggest you simply respond here so that others might also benefit from your comprehensive response.

We will need to ask personal information about your location and account. This information is not requested or discussed publicly for your privacy and protection. If you wish to receive further support for this situation, please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.