Xumo activation pin

I can see why you're frustrated. If you've already spent time working through the activation process, received an activation PIN that wouldn't work, and were unable to get a clear resolution from support, I understand why you'd be considering returning the Xumo boxes and canceling service. 

We'd like the opportunity to review this further and see what options may be available. Please send us a DM with your name and service address so we can take a closer look at the account and the activation issues you've encountered. We certainly don't want this to be your experience.

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514