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user_hmo06p
1st Topic

Visitor

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1 Message

Sunday, June 15th, 2025

XRE 00250

We added additional channels to our package recently for cable and now our cable boxes aren’t working and we cannot access them our cable. Getting code XRE 00250

Question

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Updated 

21 days ago

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XfinityJanelle

Official Employee

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1.9K Messages

5 months ago

Hey @user_hmo06p , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the cable boxes. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_r92svb

Visitor

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1 Message

21 days ago

Error XRE-0025 on Serial #: M91948EMT387.  Please have it activated.

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XfinityJon

Official Employee

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704 Messages

Good afternoon user_r92svb. I would be more than happy to assist you with your equipment. I will need some additional information, in order to better assist. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

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21 days ago

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