Visitor
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1 Message
XRE 00250
We added additional channels to our package recently for cable and now our cable boxes aren’t working and we cannot access them our cable. Getting code XRE 00250
Visitor
•
1 Message
We added additional channels to our package recently for cable and now our cable boxes aren’t working and we cannot access them our cable. Getting code XRE 00250
XfinityJanelle
Official Employee
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1.6K Messages
2 days ago
Hey @user_hmo06p , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the cable boxes. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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