Visitor
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1 Message
X-Pods Overheating / Safety Issue
The issue with X-Pods overheating seems to be a huge safety issue and I’m surprised a recall hasn’t been issued. I’ve had mine for some period over a year and today I noticed one offline. When I checked it, there is literally a scorch mark on the top of the pod. Has the company issued some sort of recall that anyone is aware of or issued refunds or exchanges?
XfinityMartyR
Official Employee
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2K Messages
4 years ago
Hello, @user_6d7d7d! Thank you for reaching out over our Community Forums. I do apologize the xFi Pods are overheating, that is definitely a huge safety concern! We currently don't have any recalls issued for our xFi Pods due to overheating. Often times an overloaded circuit can cause overheating in an electrical outlet. Our xFi Pods should definitely not be hot to the touch.
I would recommend reviewing our return policy for the xFi Pod, and see if they can be replaced, or refunded.
https://www.xfinity.com/support/articles/xfi-pod-warranty
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user_0d348c
Visitor
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1 Message
4 years ago
Mine had the same issue. Scorch mark and all. And it tripped the gfi.
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user_9181aa
Visitor
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1 Message
3 years ago
I have 3 pods and they all get hot and trip the gfi. I ose connection all the time cause of this. What is xfinity going to do to fix this issue.
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user_895a05
Visitor
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2 Messages
3 years ago
I'm having the same issue and now Xfinity is telling me they won't take them back for a return or exchange because they are past the warranty time-frame. This isn't acceptable because they are defective. I pay Xfinity almost $200 a month for service and the level of customer service in return is horrible regarding this matter. How can you sell me a defective product, that's a safety hazard and not take them back?
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