Regular Visitor
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4 Messages
XM Add-a-Line benefit $200 Reward
I spent hours talking to a rep and they said I qualified for this reward of $200. There was no details to qualify, all I had to do was add a line so I did. While I was on the phone I added a line from an old phone that I already had and was told everything was in order I would see my rebate in 8-10 weeks.
Today Nov 14 I come to find out that I did not qualify because you have to port a number. Why the bait and switch and lies???
I have spent hours on the phone, the incentive department tells me to call the mobile department, the mobile department tells me to call the incentives department. Everybody is clueless, all I want is what I was promised.
Who do I contact??
CCNicolas
Retired Employee
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1.1K Messages
3 years ago
Hey @dheller405, thank you for reaching out to Xfinity Support on our forums. We apologize for experience and would love to help get your questions answered. You mentioned you were unable to get help calling the two departments, have you already tried contacting the chat support here as well?
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